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YouTubePreston Lee | Thirty Percent
The difference between service and hospitality is bigger than most people realize.
The difference between service and hospitality is bigger than most people realize. Most businesses focus on service. Get the order right. Be fast. Solve the problem. Those things matter. But hospitality goes deeper. Hospitality is how people feel while you’re serving them. When a guest walks through your doors, they’re trusting you with two ...
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