Forbes contributors publish independent expert analyses and insights. I write about the evolving world of work and women’s place in it. One of the most important developments to occur during the ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Effective construction safety means looking beyond the job site—prioritizing worker engagement, mental health, skills development, and technology to strengthen the workforce. Construction ...

The FRC has commissioned research by Royal Holloway, University of London and the Involvement and Participation Association to look at how companies following the UK Corporate Governance Code have ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

The manufacturing industry is on the brink of its next great leap. New technologies such as additive manufacturing, robotics and digital design are creating opportunities for success — now and into ...

“What really matters most to employees,” asked Todd Katz, executive vice president of Metlife. “Why do they come to work? How do you engagement to optimize productivity?” Speaking Monday in Washington ...

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that ...

Aspect Software topped every provider in Metrigy's 2026 WEM Suites study on business success, scoring 29 points above the ...

Editor's Note: This story is part of a series on the multigenerational workforce. The full package is available here. Businesses today face a unique challenge: hiring and managing a multigenerational ...

AUSTIN, Texas & MELVILLE, N.Y.--(BUSINESS WIRE)--Avaya ENGAGE ® 2019-- Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., The Customer Engagement Company ™, (NASDAQ: VRNT) today announced an ...

An engaged frontline workforce is the difference between winning and losing. Win the battle for engagement and watch your staff turnover decline overnight. In Redzone’s 2022 Frontline Workforce ...