10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Customers can be demanding: Over half of us expect in-the-moment or real-time customer-care responses, according to an infographic by Conversocial. The nerve! But businesses have to keep up, and that ...

86% of customer have quit doing business with a company because of a bad customer service experience. Today’s infographic demonstrates the power of a positive customer experience for your organization ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

People constantly trade good, bad and ugly stories about their customer service experiences, but which industries cause Americans the most frustration? According to a survey of US adults conducted by ...

Marketing may be in charge of social media for a company, but customer service teams are the kings of customer engagement, according to the following Sentiment infographic. So, how do marketing teams ...

Customer service via social media, or “social care,” could be one of the more underestimated trends in 2013. According to Nielsen, about half of social media users partake in social care, a trend that ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

Less than one-third of companies take the time to assess the quality of customer service in their call centers, according to Forrester. That’s bad news–and not just for the customers. Bad service can ...

Sure, it pays to focus on customer acquisition — but what about customer retention first? According to the infographic below, 80% of businesses believe they provide “superior” customer service. But ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...